03 What we can help with
Contact Reasons
We're here to help with a variety of topics related to STL Toolkit.
01 Get in touch
Contact Us
Have a question, suggestion, or need help? We'd love to hear from you. Our team reads every message and responds as quickly as possible.
Quick response Direct email 24-hour response
02 Primary contact
Email Us
The best way to reach us is via email. We monitor this inbox regularly and aim to respond within 24 hours.
Email Address
For the fastest response, please include:
- A clear subject line describing your question or problem
- What you were trying to do and what happened instead
- Which tool you were using and your browser
- Any error messages you saw on screen
04 Common topics
How We Can Help
Technical Support
Issues with tools, bugs, or errors you encounter while using STL Toolkit.
Feature Requests
Suggestions for new tools or improvements to existing features.
Business Inquiries
Partnerships, licensing, or other business-related questions.
General Questions
Any other questions about STL Toolkit or our services.
05 Response time
When to Expect a Response
We aim to respond to all inquiries as quickly as possible:
- General Inquiries
- Within 24 hours during business days.
- Technical Support
- Within 24 hours for most issues.
- Urgent Issues
- Include "URGENT" in your subject line for faster attention.
Response times may be longer during weekends and holidays. We appreciate your patience.
06 Contact tips
How to Get the Best Response
To help us assist you more effectively, please:
Be Specific: Include details about what you were trying to do, what happened, and what you expected to happen.
Provide Context: Mention which tool you were using, such as the STL Repair Tool, STL Editor Online, or Online STL Viewer, plus your browser and operating system.
Include Screenshots: If possible, include screenshots or screen recordings of the issue.
Check FAQs First: Review our frequently asked questions below—your question may already be answered.
07 Common questions
Contact FAQ
How do I report a problem?+
Email us at support@stltoolkit.com with a description of what happened, what you expected, and your browser and device information.
Can I suggest a new feature?+
Absolutely! We love hearing ideas from users. Email us with your suggestion and explain how it would help your workflow.
Do you offer priority support?+
STL Toolkit is free and we provide best-effort support. We aim to respond within 24 hours for all inquiries.
Can I use STL Toolkit for commercial purposes?+
Yes, you can use STL Toolkit for commercial purposes. The tools are free to use for any lawful purpose.
08 Follow-up
After You Contact Us
When you email us, here's what to expect:
Acknowledgment: We'll confirm receipt of your message, usually within a few hours.
Investigation: Our team will review your inquiry and investigate any issues.
Response: We'll provide a detailed response with next steps, solutions, or additional questions.
Follow-up: If needed, we'll follow up to ensure your issue is resolved.
We value your feedback and use it to improve STL Toolkit for everyone.